Looking to grow an international team?
We believe international hiring should be more exciting than confusing. Book your demo and see how we can help to take care of any complex paperwork and bureaucracy.
Looking to grow an international team?
We believe international hiring should be more exciting than confusing. Book your demo and see how we can help to take care of any complex paperwork and bureaucracy.
Customer Success Manager
Customer Success Manager
,
Hamburg
,
Remote
Founded in April 2018, we are reimagining how people move for work by bringing together seamless technology, transparency and unrivalled service. We believe in freeing talent from borders, so we’re building a centralised platform for a decentralised world. A world where companies can hire from everywhere — and people can work and live where they want to.
With us, no day is like the other and there is always something going on! We are an energetic mix of nationalities who have lived in over 15 countries, and speak 10 languages. We love what we do and enjoy working together in a focused and fun environment. You’ll get a great opportunity to learn and grow - we are moving fast and offer various options to take on exciting responsibilities. Our office is in the heart of Hamburg, but we are flexible with where you choose to work from.
We are looking for people that take ownership and pursue excellence. The more ideas you bring with you, the better - let’s get started!
Our new Customer Success-Localito...
will be working with our case & key account managers to ensure our customers' happiness every day. You will be the one solving problems and at the same time continuously improve our processes. You don't need a specific degree - but you need hands-on experience with customers and a track record as a firefighter. We need pragmatism, patience, and someone who doesn't accept a "no", but finds a solution.
Your responsibilities
- Manage day-to-day operations with our customers
- Do handover of new customers with sales
- Manage contract negotiations with sales after test processes
- Do regular check-ins with key accounts and conduct feedback calls
- Have an eye on operations and aim at automating all recurring processes
Your profile
- You have 2+ years of experience in a customer-facing role
- You have worked in a fast-paced environment, preferably in a startup
- You love people and processes - we need both!
- You are fluent in German and English
Ready for your next challenge? Apply below or send your CV and a Cover Letter via email to jobs[at]localyzeapp.com!
